What we recommend
Our best Practices
We have worked with many offshore teams on client projects over the last 15 years. Some of these projects have worked very well, others have been very troublesome for all involved. Misunderstandings, high estimates, big differences in culture and working methods between onshore and offshore locations and often a very high turnover of staff.
Jordan as an offshore location is, in our view, very well suited to bring projects to a good end. Without frustration.
Why do we believe this? Through our cooperation with the German Jordanian University, we have access to very well-educated people who have spent at least one year in Germany and speak the German language. These people are key players in our teams. They know the way of working and the expectations found in German and European Tea,s and are able to implement this in Jordan.
The small time difference of only one hour also ensures that offshore teams are available at the usual working hours.
But you can also contribute to the success of the outsourcing project from the client’s side. Here are some points that have been successful in the past.
Meet in person
Jordan is a very beautiful country that is always worth a flight.
On site you can get to know the team members and enjoy the hospitality of the country. Smaller team events strengthen the cohesion even more.
Especially at the beginning of an offshoring project, getting together with the offshore team can greatly accelerate the start of the project, as you get to know each other personally much faster and can better assess the requirements and skills of your counterpart. Questions and doubts are quickly clarified and in the end the team can deliver much faster and better results.
Treat offshore teams like onshore teams
Of course, you should expect the same quality regardless of which team performs a task. However, make sure that the offshore team knows your expectations and receives all the necessary information and also has the opportunity to provide feedback in a timely manner.
Since face-to-face meetings with members of the offshore teams are omitted in the normal working day, regular video conferences are a good option.
Defined communication channels and task management tools not only support the flow of information, they also help to detect any bottlenecks and discrepancies.
Documentation and processes are your friends
What can an offshore team member do to get missing information or find answers to questions? Since he typically works rather far away from the onshore staff, his only options are online meetings, emails or phone calls.
All variants cost time and efficiency. If your processes and requirements are clearly defined and documented, most of the questions will be answered in the documentation. Documentation also ensures that all staff work on the basis of the same information.